FAQ
Explore the JET FINE FAQ section to discover how our domestic advanced technology, high-tech enterprise status with ISO double certification, state-of-the-art 6A laboratory, and strong production and research strength can help make your products more competitive.
JETFINE MOULD COMMON FAQ FOR OUR CUSTOMERS
Q1：
Are you a trading company or manufacturer?
A1: We are a mold manufacturer. Our own mold factory is located in Suzhou, China. We specialize in producing high-quality injection molds, MIM molds, and other precision molds.
Q2：
How do I get to your factory?
A2: It takes approximately 0.5 hours by train from Shanghai, 2 hours by airplane from Guangzhou, and 1.5 hours by train from Hangzhou to reach our factory. Please provide us with your flight or train details, and we will arrange pick-up service for you. If needed, we can also assist in booking a comfortable and reasonably priced hotel. Feel free to contact us, and we will make the most thoughtful arrangements for you.
Q3：
What is your delivery time?
A3: Generally, our delivery time is about 30-45 working days. We strive to deliver the molds as quickly as possible while ensuring their high quality.
Q4：
How is your after-sales service?
A4: Our molds come with a warranty period of 3 years (excluding damage caused by human factors or accidents). For mold-wearing spare parts, we can assist you in purchasing and sending them.
Q5：
I have an idea for a new product, but I'm not sure if it can be manufactured. Can you help?
A5: Absolutely! We can help you design and create 3D printing samples for your assembly. Once you confirm the design, we will proceed with the manufacturing process. If necessary, we can provide you with a DFM report or Mold-flow analysis.
Q6：
Can you assist with the shipment of the plastic mold?
A6: You can use your own shipping forwarders, and we will assist you in handling the necessary documents and arrangements.